The Details, Considered.

Absolutely. Our collection is available through Event Hire & Supply for hire-only bookings, subject to availability, minimum booking requirements, applicable fees and our Terms & Conditions.

Yes. Our minimum hire-only booking is $150 + GST, plus the applicable security bond and service fees.

Every order, regardless of size, requires preparation, picking, checking, cleaning, packing and handling by our team.

Our standard hire period is Friday to Monday.

All pick up and returns are BY APPOINTMENT ONLY

Pickup: Friday, 9:00am–10:00am
Return: Monday, 9:00am–10:00am

Extended hire periods may be arranged in advance, subject to availability and additional hire fees.

Pick up and Return are from our Coburg North Collection House and NEW location announced in late AUG2026

Yes. Delivery and collection can be arranged for your hire order, or you can choose to collect and return your items directly from our Coburg North Collection House during our standard collection times. BY APPOINTMENT ONLY

Delivery and collection fees are calculated individually based on location, order size, access requirements, timing and logistics.

Our Min delivery fee is $100 + GST - Subject to T&C's

Alternative collection or return times may be arranged by prior appointment only, subject to team availability and additional fees. Min 7 days notice is required to ensure we can accomodate this appointment.

Our Collection House is not staffed every day, so all collections and returns must take place during your confirmed appointment time.

Yes. Someone may collect on your behalf, provided this has been arranged with our team in advance.

Responsibility for the hire items remains with the person or business named on the booking throughout the hire period as per our Terms & Conditions.

Selected pieces may be suitable for outdoor use; however, this must be discussed with us before booking.

Outdoor use is subject to weather, wind, surface conditions and the suitability of each piece. We reserve the right not to supply or install items where conditions may compromise safety or damage our collection.

Only where specifically approved. Candle use must comply with our requirements as per our candle policy, your venue's regulations and the conditions of your booking.

Any wax, heat or flame damage may incur additional cleaning, repair or replacement costs. Please refer to Terms & Conditions for Candle policy for all hires

Absolutely. That’s what we do.

Tell us about your event, your venue, what you’re drawn to and, most importantly, how you want it to feel.

From there, our team can develop the creative direction, curate the details and bring the overall concept together.

Absolutely. Inspiration is a wonderful way to show us the colours, textures, details and overall feeling you’re drawn to.

We use your references to understand your vision, then develop a considered styling direction that feels individual to your event, your venue and your story.

Please email this inspiration to [email protected]

We don’t directly replicate past clients events, another stylist, designers or creative’s work — inspiration guides the conversation, while the final design is uniquely considered for you.

Miss Events Melbourne is a full-service Event & Wedding Planning, Styling & Design studio, created for clients seeking professional creative direction, considered design and complete event styling.

Our minimum Styling & Design investments are:

EVENTS — FROM $2,500
WEDDINGS — FROM $3,500

Plus GST, customisation, applicable service fees, delivery, setup, pickup and security bond.

Final investment is individually quoted and will vary depending on the scale of your event, venue requirements, guest numbers, styling scope and level of customisation.

The Styled Session is exclusively available to clients considering Miss Events Melbourne’s full-service offering and is not available for hire-only enquiries. By booking The Styled Session, you acknowledge and understand the applicable minimum investment.

If you are looking for individual hire pieces without Styling, Design, Creative Direction or a Stylist, our Event Hire & Supply business may be more suitable. Event Hire & Supply is our hire-only service, with the option of delivery for an additional fee or pickup and return from our Coburg North Collection House.

In some cases, yes — however, all personally owned or externally sourced items must be discussed and agreed with us or our team aware of prior to your event and final confirmation of your event.

This allows us to ensure the pieces work cohesively with the styling concept and to allocate the appropriate planning time, styling time and staff.

Not every additional item will complement the overall design.

If there’s something you would particularly like incorporated, tell us in advance and we can discuss whether and how it can be included.

Items not owned or supplied by us remain entirely at the client’s risk, and we accept no responsibility for their loss, damage, breakage or condition.

We do not set up, install, style or pack down products supplied by other event hire or styling vendors.

Absolutely. We regularly work alongside venues, planners and event professionals to ensure the overall design, timing and installation come together seamlessly.

The level of coordination provided will depend on the styling or planning service you have booked with us.

While we’re happy to work collaboratively with your wider event team, each vendor remains responsible for the delivery, installation, styling, pack-down and collection of their own products and services.

Yes. Melbourne is home, but our styling isn’t limited by location.

We’re available for events across regional Victoria, interstate and internationally — from weddings and private celebrations to corporate events, brand activations and destination projects.

Travel, accommodation, freight, logistics, local crew and installation requirements are considered and quoted individually based on the location and scope of your event.

Have a destination in mind? Tell us where you’re taking us. 

No. Inspiration is always welcome, but we don’t directly replicate another stylist, designer or creative’s work.

Creative integrity is an important part of our values.

We respect the ideas, designs and work of others, just as we value and protect our own.

Our styling is developed specifically for your event, venue and overall vision, allowing us to create something considered and individual rather than a copy of something that already exists.

We extend the same respect to our own work and kindly ask that our original concepts, designs and bespoke creative work are not copied or reproduced.

No. Our drapery is not available as a hire-only product.

Every installation is individually curated, designed and installed onsite by our team specifically for your event, venue, location and styling concept.

The space, dimensions, fabric, colour, fall, layering and overall composition are all considered as part of the design.

For this reason, our drapery is booked as a complete design and installation service and is not available for DIY or self-installation.

In many venues, yes — however, every space and installation is different.

Before confirming a drapery design, we consider the venue dimensions, access, installation points, surfaces, ceiling heights, safety requirements and available bump-in and pack-down times.

Some venues may have specific restrictions or require prior approval for installations.

For larger or more complex drapery designs and ceiling or adhering to venue/location rigging or hooks, a site visit or venue assessment may be required before the final design and installation can be confirmed.

Where a venue assessment is required, we offer a Site Visit for $300 + GST. This allows our team to assess the space, take relevant measurements, review access and installation requirements, and determine what is achievable before finalising your drapery design.

No. Our drapery fabrics, stands and installation equipment are not available for hire separately.

They form part of our complete drapery service and are reserved exclusively for installations designed, curated and installed onsite by our team.

This applies to all enquiries, including those from other stylists, event hire businesses, planners, venues and drapery professionals.

We do not dry-hire or subcontract our drapery fabrics, stands or installation equipment.

We also kindly ask that you do not request our drapery suppliers, sourcing information or details of where we source our fabrics.

Our supplier relationships, sourcing and fabric collection have been developed over many years and form part of our business and creative offering.

This allows us to protect our collection and sourcing relationships while maintaining the quality, safety and signature finish associated with our drapery installations.

If you would like to incorporate our drapery into a project, you’re welcome to book our complete drapery design and installation service alongside your existing event team.

In some cases, yes — however, only our team may attach, install or place anything onto our drapery, stands or structures.

This is essential to protect the safety, structural integrity and finish of the installation, as well as our fabrics and equipment.

If you would like florals, balloons, signage or another styling element incorporated, we require prior notice and full details of the proposed item, including how it is intended to be displayed or attached, sizes, make and supplier.

Our team will assess whether it can be safely and appropriately incorporated into the design.

Other vendors, clients and venues must not attach, pin, tape, glue, tie, hang or otherwise fix anything to our drapery or structures without our prior written approval.

Unauthorised additions or alterations are considered a breach of our Terms & Conditions, and the client may be liable for any resulting damage, repair, replacement, specialist cleaning or associated costs. Including any damage to the venue or site this may cause.

Where approved, our team will complete the attachment or installation to ensure the drapery and supporting structure remain safe, secure and beautifully presented.

Where required, yes.

Some venues have specific requirements around installations, access, fixing methods, ceiling heights, fire safety or what can be installed within their space.

It is important that all venue requirements and restrictions are disclosed to us before your booking is finalised.

Where additional approvals, documentation, equipment, labour or changes to the proposed installation are required, additional costs may apply to the client. Miss Events Melbourne takes no responsiblity for these costs.

In some cases, yes. Outdoor drapery is considered individually and cannot always be guaranteed.

Outdoor drapery is considered on a case-by-case basis.

Wind, rain, weather forecasts, ground conditions, exposure, surrounding structures and the ability to safely secure the installation all need to be considered.

Outdoor installations must be disclosed and approved in advance so our team can design and plan appropriately for the location.

Weather conditions can change, including on the day of your event. Safety will always take priority over the original design. If our team determines that conditions are unsafe or could compromise the structure, drapery, equipment, guests or team, we reserve the right to modify, relocate, reduce or not proceed with the installation.

Where possible, we recommend having an approved wet-weather or alternative location for outdoor installations.

Any decision made by our team regarding the safety of an outdoor drapery installation is final.

Every installation is designed based on the information, measurements, photographs, floor plans and access details provided to us prior to the event.

If the space differs from the information supplied, our team may need to adjust the design onsite to ensure the installation remains safe, structurally sound and appropriate for the space.

Where significant additional labour, equipment or materials are required due to incorrect or undisclosed information, additional fees may apply and can not always be accomodated.

No. Once our drapery has been installed and signed off by our team, it must not be moved, adjusted, dismantled or altered by the client, venue, guests or another vendor.

Our installations are created and secured specifically for the space. Moving any part of the drapery, stands, weights or supporting structure may compromise its safety and structural integrity.

If something needs to be adjusted, please contact our team.

Unauthorised movement or alteration may constitute a breach of our Terms & Conditions, and the client may be liable for any resulting damage or associated costs.

Our drapery is individually designed for your event and installed onsite, so a full pre-built installation is not included as part of our standard drapery service.

Where applicable, we may provide design direction, inspiration, fabric selections, colour references or concept imagery to communicate the intended aesthetic. These are a creative guide rather than an exact representation of the finished installation.

If you would like to physically view your drapery before your event, our team can arrange a pre-event drapery build in our Stylist Studio for an additional fee.

A full drapery setup can take approximately 2–4 hours to build, depending on the scale and complexity, and requires our team, equipment, fabrics, preparation and studio time. The applicable fee will therefore be quoted specifically for your design.

Please keep in mind that a studio preview is designed to demonstrate the fabric, layering, proportions and overall creative direction. The final installation may naturally differ once it is designed within the dimensions and conditions of your actual venue.

Every drapery installation is individually curated and created for its final space.

No. A quote does not reserve your date, products or services.

Availability can change until the required payment has been received and your booking has been formally confirmed.

Our standard quotes are valid for 3 days, unless otherwise stated on your quote or invoice and remain subject to availability.

Your booking is secured only once the required payment has been received and confirmation has been issued by our team.

All hire orders and bookings must be paid in full no later than 7 days prior to your scheduled pickup, delivery or event, unless a different payment date is specifically stated on your quote or invoice.

This allows our team the necessary time to prepare, pick, check, clean and carefully pack your order.

Our Collection House is not staffed every day, so last-minute payments, orders or additions cannot always be accommodated.

Bookings made within 7 days require full payment at the time of booking and remain subject to availability and our team’s capacity.

The payment terms stated on your individual quote or invoice always apply.

Where availability allows, yes.

Changes and additions can be requested within the timeframe outlined for your booking and are subject to availability, additional costs and our team’s capacity.

Once your order has entered preparation, packing, production or final event planning, changes may no longer be possible.

Please choose your quantities, products and services carefully when confirming your booking.

Once booked, no refunds, discounts, credits or reductions will be provided for products or services you later decide to remove, reduce or no longer require.

You are welcome to add or upgrade your booking where availability and timing allow.

Sometimes — but last-minute additions are never guaranteed.

Our team prepares, allocates and packs orders in advance, and our Collection House is not staffed every day.

Any additions are subject to availability, preparation requirements, team capacity and applicable additional fees.

Once your order has been packed or your event has entered final preparation, we may not be able to accommodate further changes.

The earlier you let us know, the more likely we can assist.

Last-minute bookings may be possible, but are strictly subject to product availability and our team’s capacity to prepare your order.

If we can accommodate your booking, full payment is required immediately to allow our team to begin preparation.

Additional fees may apply where a booking requires priority preparation, additional staffing or changes to our scheduled Collection House operations.

We recommend booking as early as possible to ensure the best availability and allow our team the time required to prepare every order to our standard.

Payment options will be provided on your quote or invoice.

Direct Deposit and Payid are our normal mode of payment.

Your booking is only considered confirmed once the required payment has been received and cleared in accordance with the payment terms stated on your booking.

Any applicable card processing or payment surcharges will be advised at the time of payment. 

Credit Card fees are 2.2% and will be added to the invoice for payment.

Please always use your invoice or booking reference when making payment so our team can correctly allocate it to your event.

Your booking is only secured once the required payment has been received.

If payment is not received by the due date stated on your quote or invoice, your order is considered unpaid, unconfirmed and not booked, and we reserve the right to cancel the order and release the date, products and services.

We cannot accept responsibility for availability changes, unavailable products, staffing limitations or other booking issues that arise because payment was not received within the required timeframe.

We do not chase outstanding payments or repeatedly follow up unpaid bookings. It is the client’s responsibility to ensure payment is made by the due date if they wish to proceed.

Our business is about celebrations, creativity and styling — not debt collection and our team focuses on confirmed bookings as priority to those clients.

Payment by the due date allows our team to confidently reserve your pieces, allocate resources and begin preparing for your event.

Once an unpaid booking has been released, availability cannot be guaranteed should you decide to proceed later.

Once a booking has been confirmed, payments made are non-refundable, including where you cancel, change your mind or no longer require the products or services booked.

By confirming your booking, we reserve products, allocate your date and begin the administration, planning and preparation required for your order or event.

Any cancellation remains subject to the Terms & Conditions applicable to your booking.

Possibly, however date changes are not automatically guaranteed.

Any request to move a booking is subject to our availability, product availability, staffing, the new event date and the Terms & Conditions of your original booking.

Additional fees or pricing changes may apply.

Please contact us as early as possible if your date changes so we can advise what options may be available.

Once your booking is confirmed, the products and services listed on your confirmed quote or invoice are allocated to your order.

Any products discussed, requested, saved or previously quoted but not included and paid for as part of your confirmed booking are not reserved.

Please carefully review your quote or invoice before making payment and advise our team promptly if an item, quantity or service is incorrect, missing or different from what you expected.

Payment confirms that you have reviewed and accepted the products, quantities and services listed within your booking.

Any additions or changes requested after confirmation remain subject to availability, timing and applicable additional costs.

You can let us know if your event numbers change; however, confirmed quantities and booking values cannot be reduced for a refund, credit or discount.

Once booked, products, stock and resources have been allocated to your event based on the quantities confirmed.

Where appropriate, we may be able to help you reallocate the value towards other products or styling elements, but this is at our discretion and subject to availability and your booking terms.

You can always increase quantities where stock, timing and team capacity allow.

Yes. A refundable security bond applies to hire bookings and will be outlined on your quote or invoice.

The bond is held for the duration of your hire and returned following the complete return and inspection of all items, subject to our Terms & Conditions.

Where items are damaged, broken, missing, returned late or require additional cleaning or repair, applicable costs may be deducted from the bond.

Please be mindful that our collection includes vintage, antique, bespoke and difficult-to-source pieces. Some items are unique or no longer readily replaceable.

Where an item is lost or damaged beyond repair, it may need to be professionally sourced, replaced with an appropriate equivalent or written off entirely. In accordance with our Terms & Conditions, the associated replacement, sourcing, repair or loss costs are the responsibility of the hirer and may exceed the security bond held.

Our collection has been carefully curated over many years, and we simply ask that it receives the same care while it’s with you.

Yes. Cleaning and service fees apply where applicable and will be outlined as part of your hire booking.

Every piece that leaves our Collection House is prepared, checked and presented for your event, and many items require professional or specialist cleaning and care before they can be returned to our collection.

Additional cleaning charges may apply where items are returned with excessive soiling, stains, wax, food residue, adhesives, marks or other conditions outside normal use.

Please do not attempt to clean our vintage, antique, specialty or delicate pieces unless specifically instructed by our team, as incorrect cleaning methods can cause permanent damage. Cleaning details are provided with these items.

DO NOT clean any linen - they are all cleaned professionally and a launder fee is charged on each booking

Where additional cleaning, restoration or specialist treatment is required due to the condition in which an item is returned, the associated costs are the responsibility of the hirer in accordance with our Terms & Conditions.

The hirer is responsible for all products from the time they are collected or delivered until they are safely returned to, or collected by, our team.

Any item that is lost, missing, broken, damaged or returned in a condition beyond reasonable use may incur repair, restoration, replacement or associated costs in accordance with our Terms & Conditions.

Our collection includes vintage, antique, bespoke and hard-to-source pieces, some of which cannot simply be purchased again. Where necessary, our team may need to professionally source an appropriate replacement, or the item may need to be written off entirely.

These costs remain the responsibility of the hirer and may exceed the value of the security bond held.

Please notify our team promptly if something happens during your hire.

Accidents can happen — what matters is that we know so we can assess the piece and determine the appropriate next steps.

WHAT IF THE DAMAGE OR REPLACEMENT COST IS MORE THAN MY SECURITY BOND?

Your security bond is not a limit of liability.

As outlined in our Terms & Conditions, the hirer remains responsible for the full cost of any loss, damage, specialist cleaning, repair, restoration, replacement or sourcing required, even where those costs exceed the security bond held.

Some items cannot simply be repurchased and may require specialist restoration, professional sourcing of an appropriate replacement, or may need to be written off entirely.

Any additional costs will be assessed and communicated by our processing team and are payable in accordance with our Terms & Conditions.

Return requirements vary depending on the products hired, and any specific instructions provided with your booking must be followed.

Tableware — including plates, glassware and cutlery — must be cleaned before return, unless otherwise specifically stated on your booking. Items should be returned clean, dry and carefully repacked in the packaging provided.

For our vintage, antique, specialty and delicate pieces, please do not wash, polish, scrub, soak or use cleaning products unless specifically instructed by our team, as incorrect cleaning can cause permanent damage.

Linen has its own care and return requirements, which will be provided with your booking.

IMPORTANT — CHARGER PLATES

Our charger plates are decorative styling pieces only and are not approved for direct food contact.

Food must never be served or eaten directly from our charger plates. A suitable dining plate must always be placed on top.

Where a charger plate has been used for direct food service or eaten from, it will be considered unsuitable for continued hire and the full replacement cost will be charged to the hirer, in accordance with our Terms & Conditions.

When in doubt, please ask our team before cleaning or using an item in a way that has not been specified.

Depending on your booking, additional fees may apply for services or requirements outside the standard hire or styling scope.

These may include delivery, collection, cleaning, staffing, installation, pack-down, extended hire periods, after-hours access, weekend or public holiday requirements, difficult venue access, additional handling, fuel levy or specialist logistics.

Where these requirements are known at the time of quoting, we will include or identify them within your quote.

If circumstances, access requirements, timings or the scope of your booking change after confirmation, additional fees may apply to accommodate those changes.

We aim to be transparent with our pricing — which is why providing us with complete and accurate information from the beginning is so important.

Security bonds are not processed at the time your items are returned.

Once your complete hire order has been returned, our team will individually count, check and inspect each item to ensure the order is complete and everything has been returned in the appropriate condition.

You will receive an email from our team by the end of the following week confirming the outcome of this process and providing any further information required.

Please allow up to 7 - 14 days following the return of your hire order for your security bond to be processed.

If an item is missing, damaged or requires further assessment, specialist cleaning, repair or replacement, the bond may be held while this is reviewed.

Any applicable deductions will be managed in accordance with our Terms & Conditions.

For security and accurate record keeping, all bond return information, banking details and processing must be completed via email with our processing team. Bond return details cannot be provided or processed by phone, text, social media or at the Collection House.

All hire items must be returned on the date and within the return time confirmed on your booking.

Our collection is continually moving between events, and returned pieces often need to be counted, checked, cleaned and prepared for their next booking.

Late returns may therefore incur extended hire, staffing, administration or additional collection fees in accordance with our Terms & Conditions.

If items are not returned as agreed and this impacts another booking, additional costs associated with that delay may also apply as outlined in our Terms & Conditions.

If you know you may have difficulty returning your order on time, please contact our team before your scheduled return so we can advise what options, if any, are available.

Our team takes great care to check, prepare and pack each item before it leaves our Collection House so your order is ready for your event.

With extensive hire orders and thousands of individual pieces moving through our collection, however, human error can occasionally occur.

We ask that you check your order when it is collected or delivered and notify our team promptly if an item is missing, incorrect, damaged or has an existing fault or mark.

This gives us the opportunity to record the issue and, where possible, resolve it before your event or the item is used.

Please do not attempt to repair, alter, clean or replace an item yourself without speaking with our team first.

Any concerns should be reported within the timeframe outlined in our Terms & Conditions. Items not reported within that timeframe will be considered to have been received complete and in the appropriate condition.

Accurate venue information is essential when planning your booking.

Please advise us of stairs, lifts, loading zones, parking, carrying distances, loading restrictions, bump-in and pack-down times, venue requirements and any other access conditions that may affect our team.

These details help us determine the appropriate staffing, equipment, vehicles, timing and logistics required for your event.

All relevant access information should be disclosed before your quote is confirmed.

If access or venue conditions differ from the information provided, additional fees may apply and our team may need to adjust what can safely or reasonably be delivered or installed onsite.

Please let us know as soon as you become aware of any changes.

Changes to venue access, bump-in or pack-down times, loading arrangements, parking, room locations or installation windows can significantly affect how we have planned and staffed your event.

Where changes require additional time, staffing, vehicles, equipment, waiting time or altered logistics, additional fees may apply in accordance with our Terms & Conditions.

While we will always do our best to accommodate changes, last-minute changes cannot be guaranteed, particularly where they affect other events or existing team schedules.

Providing accurate and updated information allows us to plan properly and deliver your event as intended.

We accept no responsibility for changes made by the venue, client or other parties outside our control, and refunds, credits or reductions will not be provided for products or services that cannot be used or are no longer required as a result of those changes, in accordance with our Terms & Condition

These details must be disclosed when requesting your quote.

Stairs, lifts, long carrying distances, restricted loading areas, difficult parking, uneven surfaces or other access conditions can affect the time, staffing, equipment and logistics required to safely complete your delivery, installation or collection.

Where access conditions were not disclosed or differ from the information provided, additional staffing or service fees may apply in accordance with our Terms & Conditions.

If our team determines onsite that access is unsafe or cannot reasonably be completed with the staff or equipment allocated, we reserve the right to modify or decline that part of the service.

In these circumstances, no refund, credit or reduction will apply for services that cannot be completed due to incorrect, incomplete or undisclosed access information.

DO YOU NEED PARKING OR LOADING ACCESS AT THE VENUE?

Yes. Appropriate parking and loading access must be available for our team for deliveries, installations and collections.

Where possible, we require access as close as reasonably practical to the event or installation space, particularly when transporting large, heavy, fragile or multiple hire items.

Any parking fees, loading fees, permits, valet requirements or other venue access costs associated with completing your booking may be charged to the client, in accordance with our Terms & Conditions.

If suitable access is unavailable, restricted or significantly different from what was advised, this may result in additional staffing, handling, waiting time or logistics fees.

Please provide all parking and loading information before your event so our team can arrive prepared and complete your installation or delivery efficiently

Your confirmed access, installation and collection times are used to schedule our team and plan the logistics of your event.

If our team is required to wait because the venue or event space is not accessible, another vendor has delayed access, the event is running overtime, items are not ready for collection or for another reason outside our control, waiting time and additional staffing fees may apply.

Where delays affect another scheduled booking or mean our team cannot complete the service within the allocated timeframe, we may need to adjust, reduce or cease the service.

We are not responsible for delays outside our control, and refunds, credits or reductions will not apply where services are affected as a result.

Any additional time or costs incurred will be managed in accordance with our Terms & Conditions.

WHAT IF MY EVENT RUNS OVERTIME OR PACK-DOWN IS DELAYED?

Our team is scheduled according to the event finish, venue access and pack-down times confirmed prior to your event.

If your event runs overtime, guests have not vacated the required area, the venue delays access, or our team cannot begin pack-down at the agreed time, waiting time and additional staffing fees may apply.

For any pack-down, collection or onsite staffing required after 11:00pm, an after-hours fee applies for the initial hour, with an additional fee charged for each hour thereafter.

These fees apply where the original booking extends beyond the agreed timeframe, including delays caused by the event, venue, client, guests or other vendors.

Where delays affect our team’s ability to safely complete the pack-down, we reserve the right to alter the collection arrangements or return at another available time, with any additional staffing, travel or collection costs charged to the client.

Delays outside our control do not qualify for a refund, credit or reduction, and all additional costs will be applied in accordance with our Terms & Conditions.

Please notify our team as soon as any change of room, event space or location is proposed.

Our styling, drapery, staffing and logistics are planned around the specific space and information provided at the time of booking. A different room may have different dimensions, access, installation requirements or restrictions and may require us to reassess the original design.

We will do our best to adapt where reasonably possible; however, we cannot guarantee that the original design, products or installation will be suitable for a different space.

Any additional planning, staffing, equipment, products or installation requirements may incur additional fees.

Changes made by the venue, client or another party are outside our control and do not entitle the booking to a refund, credit or reduction where the original services or products can no longer be used as intended.

All changes remain subject to our availability and Terms & Conditions.

Yes. It is the client’s responsibility to confirm all venue rules, restrictions, approvals and contractor requirements applicable to the products and services being booked with us.

This includes, but is not limited to, requirements relating to drapery and installations, real or LED candles, open flames, florals, signage, furniture, ceiling or wall installations, loading access, parking, bump-in and pack-down times, noise restrictions and venue access.

It is also the client’s responsibility to advise our team of any requirements relating to Public Liability Insurance, Certificates of Currency, contractor or site inductions, OHS/WHS requirements, SWMS, permits, security access, loading dock bookings, PPE or other venue compliance requirements.

All requirements must be provided to our team with sufficient notice prior to the event. Any additional administration, documentation, inductions, planning, staffing or compliance requirements may incur additional fees.

If venue requirements are not disclosed, approval has not been obtained, or the venue subsequently refuses or restricts a booked product, service or installation, we accept no responsibility for the resulting changes or inability to complete the original scope.

No refund, credit or reduction will apply in these circumstances, and any redesign, replacement products, additional planning, staffing, documentation or logistics required will be at the client’s cost, in accordance with our Terms & Conditions.

The client is responsible for obtaining all required approvals, permissions and permits for the location where our products or services will be delivered, styled or installed.

This applies to venues, private properties, residential properties, public spaces, parks, gardens, council land and other event locations.

Depending on the location and event, this may include approval for drapery and structures, styling installations, candles or open flames, florals, signage, furniture, temporary installations, vehicle access, loading, parking, event permits, council permits, access times and pack-down requirements.

The client is also responsible for identifying and advising us of any requirements relating to Public Liability Insurance, Certificates of Currency, OHS/WHS, SWMS, contractor or site inductions, permits, PPE, security access or other site-specific compliance requirements.

Where documentation or information is required from our business, we are happy to provide the relevant documentation we hold when requested with sufficient notice.

All approvals and permits must be obtained before our team attends the site.

If permission has not been obtained, access is refused, or a venue, property owner, council or relevant authority prevents or restricts the booked service, we accept no responsibility for the resulting changes or inability to complete the booking.

Any additional planning, alternative products, staffing, waiting time, travel or logistics required will be at the client’s cost, and no refund, credit or reduction will apply in accordance with our Terms & Conditions.

All outdoor events and installations require a Weather Contingency Plan to be provided to and approved by our team prior to the event.

Your contingency plan must provide a suitable alternative should weather or site conditions prevent the original outdoor setup from proceeding safely. This may include an approved indoor or covered alternative location, together with appropriate access and installation arrangements.

Wind, rain, extreme heat, wet or unstable ground and other site conditions can affect whether our products, drapery or installations can be safely delivered, installed or styled.

Safety will always take priority over the original design. Our team has final discretion as to whether an outdoor installation can safely proceed and may modify, relocate, reduce or decline an installation where conditions could compromise our team, guests, products or structures.

Where the approved Weather Contingency Plan needs to be activated, the alternative location must be suitable for the products and services booked and accessible within the agreed event schedule.

Weather and site conditions are outside our control. No refund, credit or reduction will apply where weather affects or prevents the original outdoor setup.

Any additional labour, equipment, travel, relocation, waiting time or other costs required as a result will be the client’s responsibility, in accordance with our Terms & Conditions.

Our team must be provided with a safe, clean, clear and suitable working environment to deliver, install, style and collect your event.

The site must be ready for our arrival and free from conditions that could damage our products, compromise an installation or place our team, contractors, clients or guests at risk.

This includes, but is not limited to, dirty or unsanitary areas, wet or slippery floors, unstable surfaces, obstructed access, incomplete construction, exposed electrical hazards, unsafe structures, inadequate lighting, excessive waste, animal waste, hazardous materials or any other health and safety concern.

Our team will not be required to clean or prepare a site in order to commence our booked services, unless this has been specifically arranged as part of the booking.

If we determine that a location is unsafe, unclean or otherwise unsuitable, we reserve the right to delay, modify, relocate or cease the affected service until the issue has been appropriately resolved.

Any resulting waiting time, additional staffing, cleaning, equipment, travel or return-visit costs will be the client’s responsibility.

Where we are unable to complete the booked service due to unsafe, unclean or unsuitable site conditions outside our control, no refund, credit or reduction will apply, in accordance with our Terms & Conditions

Yes. Your event space must be clean, cleared, accessible and completely ready for our team at the confirmed arrival or bump-in time.

Where tables are being styled by our team, all tables must be positioned, assembled and ready, with chairs in place, before our arrival.

Our team does not assemble, position or rearrange venue tables and chairs unless this has been specifically included within our confirmed Scope of Work.

Likewise, any venue furniture, equipment, personal belongings or other vendor products that need to be moved or removed must be attended to before our scheduled arrival.

Our allocated installation time is for delivering, installing and styling the services included within your booking — not preparing the venue or completing work allocated to the venue, client or another supplier.

If the space or tables are not ready, this may result in waiting time, additional staffing fees or a reduced styling scope where the delay affects the time available to complete your installation.

Delays or incomplete site preparation outside our control do not qualify for a refund, credit or reduction, in accordance with our Terms & Conditions.

Each vendor is responsible for the installation, management, pack-down and collection of their own products and equipment.

Our team will only pack down, move or remove items that are owned or supplied by us, or items specifically listed within our confirmed Scope of Work.

We do not pack down, relocate, store or transport products belonging to other stylists, hire companies, florists, venues, suppliers or the client unless this has been discussed, approved and specifically included in your booking.

If another vendor’s products prevent our team from accessing or safely packing down our own installation, waiting time or additional staffing fees may apply.

Our scheduled pack-down time is allocated to completing our Scope of Work, and delays caused by other vendors or items outside our responsibility do not qualify for a refund, credit or reduction, in accordance with our Terms & Conditions.

Only where onsite event support has been specifically included within your confirmed Scope of Work.

For most styling and hire installations, our team will complete the agreed setup and leave once our work is finished, returning at the confirmed time for pack-down or collection where applicable.

If you require a stylist or event team member to remain onsite to manage styling, make adjustments, assist with transitions or provide event support, this must be arranged in advance and additional staffing fees will apply.

Our team cannot be expected to remain onsite beyond the times and services included within your confirmed booking.

If additional onsite support becomes necessary due to changes, delays or circumstances outside our Scope of Work, this will be subject to team availability and additional fees in accordance with our Terms & Conditions.

Generally, our hire collection is not for sale.

We’ve spent years building and curating a collection of vintage, antique, contemporary, bespoke, unique and hard-to-source pieces that form part of our creative offering.

If you love something you’ve seen, you can hire it through Event Hire & Supply or book our products and styling services for your own event.

For pieces you can make your own, keep an eye on The Styled Space — our retail range featuring a considered selection of pieces available to purchase.

We kindly ask that you do not request our supplier details, sourcing information or where we purchase our pieces.

Our supplier relationships, sourcing network and curated collection have been developed over many years and form an important part of our business and creative offering.

This applies to enquiries from clients, other stylists, event hire businesses, planners, venues and industry professionals.

If you love something you’ve seen, we invite you to hire it through Event Hire & Supply, book our styling services, or keep an eye on The Styled Space for pieces available to purchase.

We’re always happy to help you access our products and services — just not our supplier network.

Custom or bespoke does not automatically mean the piece is yours to keep.

Unless specifically stated otherwise on your quote or invoice, custom pieces created, sourced or produced as part of your styling are hire-only and remain our property.

This may include items such as custom signage, stationery elements, printed pieces, styling features, structures, florals, bouquets or other bespoke event details created specifically to complement your overall concept.

If an item is being created for you to purchase and keep, this will be clearly identified within your quote or Scope of Work.

Please carefully review your booking so you understand which elements are hire, styling inclusions or purchased items before confirming.

No. Our creative concepts, design documents, layouts, moodboards, styling plans and other creative materials are developed as part of our professional service and remain our intellectual and creative property unless otherwise agreed in writing.

They are provided solely to communicate and deliver the creative direction for your event and are not supplied for reproduction, resale, distribution, commercial use or use by another stylist, supplier or event business.

We kindly ask that our designs and creative materials are not shared with another business for the purpose of quoting, copying, sourcing from or recreating our work.

If we become aware that our creative work has been distributed, reproduced, shared or used outside the purpose for which it was provided, an applicable creative licensing or design fee may be charged, in accordance with our Terms & Conditions.

Protecting original creative work is important to us and forms part of the integrity and values behind our business.

Images showcasing our events, styling, products, designs and creative work form part of our brand and creative portfolio.

This applies to clients, venues, photographers, vendors, collaborators, stylists, event hire businesses and other third parties.

Our images and creative materials must not be used to misrepresent who designed, styled, supplied or created the original work, or to promote another business’s products or services as their own.

Our imagery, designs and creative materials must also not be used with AI tools to recreate, replicate, substantially alter or generate derivative versions of our designs or creative work for commercial purposes without our prior written permission.

Where our work is shared, Miss Events Melbourne and the relevant contributing businesses must be appropriately credited and tagged, and any agreed usage requirements must be respected.

If we identify our work being used without the appropriate permission, credit or tagging, our first step will be to contact you and kindly request that the appropriate credit and tags are added, or that the content is removed.

If that request is not actioned, or where our work has been reproduced, distributed, commercially exploited, misrepresented or used without authorisation, an applicable creative, image usage or licensing fee may be charged, in accordance with our Terms & Conditions.

We love seeing our work shared and inspiring others. We simply ask that original creative work, authorship and every business involved are represented accurately and treated with integrity.

We love that our work inspires others; however, our original designs, styling concepts and bespoke creative work are not provided for copying or reproduction.

A significant amount of creative development, planning, sourcing and experience goes into every concept we create.

Creative integrity is an important part of our values. We respect the intellectual and creative work of other designers and businesses, and we ask that the same respect is extended to ours.

If you love something we’ve created, we’d much rather create something beautiful for you than have our work replicated elsewhere.

We believe the best events — and the best working relationships — are built on kindness, mutual respect and professional communication.

We hold our team to these standards and ask that the same courtesy is extended to our staff, contractors, suppliers and creative partners.

INTEGRITY is our core values.

We understand that events can be stressful, plans can change and unexpected situations can arise. However, rude, abusive, aggressive, threatening, intimidating, discriminatory or unreasonable behaviour will not be accepted.

This applies to communication in person, by phone, email, text, social media or through another person acting on your behalf or venues and other suppliers.

We reserve the right to end a conversation, decline a booking, ask an individual to leave our premises or cease services where behaviour crosses that line, in accordance with our Terms & Conditions.

Beautiful events are built on great relationships, and mutual respect will always be part of the experience.

Clear, respectful and considered communication is an important part of working with us.

For clients, venues, suppliers and vendors, we ask that enquiries, bookings, approvals, changes and important event information are communicated through the contact methods provided by our team, with key decisions and changes confirmed in writing.

This ensures there is an accurate record and that the right information reaches the right members of our team.

As our team is often onsite styling events, preparing orders, meeting with clients or working away from our desks, responses may not always be immediate. We appreciate reasonable time to review your correspondence and respond appropriately.

When contacting us regarding an existing booking or project, please include the client or event name and job or booking reference where applicable, so we can assist efficiently.

We value the relationships we build with both our clients and industry partners, and the same standards of professionalism, courtesy and respect apply across every interaction.

We believe a great working relationship goes both ways.

You can expect our team to approach your booking with care, professionalism, creativity and respect, whether you are a client, venue, supplier or creative partner.

We take pride in being prepared, communicating clearly and treating every event and order with the attention it deserves.

Like any business, occasional changes, delays or human errors can occur. If something isn’t right, we ask that you contact us respectfully and give our team the opportunity to understand and address the situation.

In return, we will always aim to approach concerns fairly, professionally and with a genuine intention to find an appropriate resolution.

Respect, integrity and kindness aren’t simply expectations we place on others — they are standards we hold ourselves to as well.

We ask for the same things we bring to every booking — respect, clear communication, honesty and consideration.

Please provide our team with accurate information, agreed approvals and important changes within the required timeframes, and take the time to review the quotes, invoices, designs and information we provide.

We also ask that our team’s time, professional advice, creative work, processes and boundaries are respected throughout your experience with us.

Events involve many moving parts, and sometimes circumstances change.

Open and respectful communication allows everyone involved to work towards the best possible outcome.

Above all, we want working together to feel professional, collaborative and enjoyable — for you, for us and for everyone involved in bringing your event to life.

Our team works across event planning, styling, installations, Collection House preparation and onsite events, so we are not always sitting behind a desk.

Emails and enquiries are responded to during our business administration hours, and we ask that you allow our team reasonable time to review your request and respond appropriately.

Phone calls are by appointment only.

This allows us to ensure you’re speaking with the right team member for your enquiry or booking, and that they have the appropriate information available before your call.

Our Collection House also operates by appointment and confirmed collection or return times only and is not staffed every day.

Messages received outside our administration hours, over weekends, public holidays or while our team is onsite may be responded to on the next available business day.

For urgent changes relating to an upcoming confirmed event, please use the contact details and instructions provided with your booking

If something isn’t as expected, please contact our team directly and as soon as possible so we have the opportunity to understand the situation and assist.

Where possible, concerns relating to an event, installation or hire order should be raised at the time the issue occurs, while our team may still be able to address or resolve it.

Please provide clear information, photographs where relevant, and your event name or booking reference so the appropriate team member can review the matter properly.

We approach genuine concerns with fairness, professionalism and respect, and ask that the same courtesy is extended to our team.

Any resolution or outcome will be assessed based on the individual circumstances and managed in accordance with our Terms & Conditions.

To keep everything clear and accurately recorded, all changes, additions, approvals and important requests relating to a confirmed booking must be provided in writing.

Please do not rely on conversations held onsite, through another vendor or venue, or informal discussions as confirmation that your booking has been changed.

A change is only considered approved once it has been reviewed and confirmed by our team in writing and, where applicable, any additional costs have been accepted and paid.

This protects everyone involved and ensures our planning, styling, warehouse and event teams are all working from the same confirmed information.

Where a request falls outside the original Scope of Work, additional fees may apply and all changes remain subject to availability, timing and our Terms & Conditions.

Yes. Clear documentation is an important part of how we manage every event and hire booking.

Each client has a dedicated client folder where relevant booking information, selections, approvals, documents and event details are maintained so the appropriate members of our team can access the information they need.

Important decisions, changes, selections, approvals and variations must therefore be confirmed in writing so they can be accurately recorded within your client file.

Our team works across different areas of your booking — from planning and creative direction through to preparation, logistics, warehouse and onsite delivery — and your client file helps ensure everyone is working from the same confirmed information.

If something is discussed verbally, please ensure it is subsequently confirmed and acknowledged in writing by our team before relying on it as part of your booking.

Your confirmed quote, invoice, Scope of Work, client file and written approvals form the basis of what our team will prepare and deliver for your event.

Not necessarily. Your booking may involve different members of our team at different stages, each bringing their expertise to the part of your event they manage.

You may communicate with members of our planning, styling, administration, accounts, preparation, logistics or onsite event team throughout your experience with us.

Your dedicated client folder allows relevant information, approvals and updates to be shared across our team, so your booking isn’t dependent on one individual holding all of the information.

Where you need to discuss something specific, we’ll make sure your enquiry is directed to the appropriate team member.

This is also why our phone calls are by appointment — so we can connect you with the right person, with the right information, at the right time.

Yes. We’re open to considered collaborations, creative partnerships and opportunities to support causes and communities that align with our values.

This may include brand activations, editorial projects, styled shoots, launches, campaigns, content creation, industry collaborations, charity events, fundraising initiatives and selected product or service donations.

As a small business, we receive many requests for complimentary products, services, vouchers and donations and, while we would love to support every worthy cause, we simply cannot accommodate them all.

Each request is considered individually based on alignment, timing, availability, team capacity and the level of support required.

To remain neutral and consistent in how we allocate our support, we do not provide sponsorships, donations or complimentary partnerships for political campaigns, religious advocacy or sexuality-based advocacy initiatives.

This does not affect our commitment to providing our paid products and services to clients from all backgrounds and communities.

We also don’t provide complimentary styling, hire products or creative services purely in exchange for exposure, followers, tags or social media content.

For us, the strongest partnerships are built on genuine purpose, creative integrity, mutual respect and meaningful community impact.

Yes. We selectively participate in styled shoots, editorial projects and creative productions where the concept aligns with our brand and there is a clear creative purpose.

Before confirming our involvement, we require a clear understanding of the creative concept, participating vendors, individual responsibilities, products and services required, shoot location, timings, image usage and expected deliverables.

All participating businesses must be accurately credited and tagged for their individual contribution when the final work is published or shared.

Our products, designs and creative contribution must not be represented as the work of another participating vendor.

Any agreed image delivery, credits, tagging and usage requirements form part of the collaboration and must be honoured by everyone involved.

We value collaborations where each creative is recognised for the work they bring to the project and where the finished result reflects the collective contribution with integrity.

Not automatically.

Every collaboration is considered individually, and any contribution from our business will be clearly agreed before the project is confirmed.

Depending on the collaboration, this may involve complimentary or reduced-fee hire products, styling, creative direction or other services, while delivery, collection, staffing, installation, cleaning, custom production or other requirements may remain chargeable.

A Collaboration Agreement is required for all participating parties before the collaboration proceeds. This ensures everyone involved understands and agrees to their responsibilities, contributions, deliverables, credits, tagging, image usage and other requirements from the outset.

A collaboration does not provide unlimited access to our collection, team, creative work or services. Anything outside the agreed scope will require prior approval and may be quoted separately.

All parties are expected to honour the agreed Collaboration Agreement, credits, tagging, deliverables and usage conditions.

For us, a successful collaboration begins with clear expectations, mutual respect and accountability from everyone involved.

Every participating business and creative must be accurately credited and tagged for the contribution they made to the collaboration.

The agreed credits, tags and image usage requirements are outlined within the Collaboration Agreement and apply to all participating parties.

Once published, agreed credits and tags must remain in place. They must not be removed at a later stage, selectively omitted or applied only when a participating party chooses to acknowledge another collaborator.

This applies across social media, websites, digital content, portfolios, advertising, publications and any other marketing or promotional use of the collaboration.

No collaborator may represent another business’s products, styling, design or creative contribution as their own, or publish collaborative work in a way that could reasonably create that impression.

If an agreed credit or tag is unintentionally missed, we will first kindly contact the relevant party and request that it is added or corrected.

Where credits or tags are removed, repeatedly omitted, or the work is used outside the agreed terms, usage or licensing fees may apply in accordance with the Collaboration Agreement and our Terms & Conditions.

For us, credit is not simply a courtesy — it is recognition of the time, investment and creative contribution each business brought to the project.

Not without prior approval.

Images, video, designs and other creative content produced through a collaboration must be used in accordance with the agreed Collaboration Agreement and the rights of each contributing creative.

Collaborative content must not be substantially altered, manipulated or used with AI tools to recreate, replace, remove or misrepresent another participant’s products, styling, designs or creative contribution without prior written approval.

This includes using collaboration imagery to generate new commercial content, replicate a styling concept, substitute another business’s products or create derivative work that could reasonably be presented as original work.

Any approved edits must continue to retain the agreed credits and tags, regardless of where or when the content is published.

Unauthorised use, alteration or AI manipulation may result in usage or licensing fees in accordance with the Collaboration Agreement and our Terms & Conditions.

Not automatically.

Participation in a collaboration does not automatically provide unrestricted commercial usage rights to the images, video or creative content produced.

Any use for paid advertising, sponsored content, commercial campaigns, print advertising, product promotion, publications or other paid marketing activity must comply with the Collaboration Agreement and may require prior written approval from the relevant creatives.

Additional commercial usage or licensing fees may apply, depending on how, where and for how long the content will be used.

Regardless of commercial usage, all agreed credits and tags must remain in place across social media, websites, digital marketing and other applicable platforms.

The creative contribution of each participating business must continue to be accurately represented and acknowledged wherever the work appears.

We understand that circumstances can change; however, once a collaboration has been confirmed, each participating party is expected to honour the commitments outlined within the Collaboration Agreement.

For most collaborations, a Collaboration Bond is required. This reflects the time, creative development, design work and allocation of products, team and resources committed to the project once participation is confirmed.

Depending on the scope of the project, Collaboration Fees may also apply and will be clearly outlined within your quote or Collaboration Agreement. A collaboration does not automatically mean that all products, services, staffing or creative work are provided complimentary.

If you can no longer participate, please advise us as early as possible and in writing so we can assess the impact on the project and the other creatives involved.

Where a withdrawal occurs after we have commenced planning, allocated resources, reserved products, undertaken design work or incurred costs, all or part of the Collaboration Bond may be retained, in accordance with the Collaboration Agreement.

Any applicable Collaboration Fees, committed costs or expenses exceeding the bond may also remain payable, as outlined in your quote and Collaboration Agreement.

A late withdrawal can affect the time, investment, planning and contribution of every business involved, which is why we ask all collaborators to carefully consider their commitment before confirming participation.

A collaboration may be creative in nature, but it remains a professional commitment between everyone involved.

Where a Collaboration Bond applies, it is managed in accordance with the Collaboration Agreement and the requirements outlined for that particular project.

Following completion of the collaboration, we review whether all agreed obligations have been fulfilled. This may include attendance, agreed products and services, deliverables, image delivery, credits, tagging, content requirements, product returns and any other commitments outlined within the Collaboration Agreement.

Where all requirements have been met and there are no outstanding costs, damages or obligations, the applicable bond will be processed in accordance with the Collaboration Agreement.

Where the Collaboration Agreement is not adhered to, we reserve the right to retain all or part of the Collaboration Bond and invoice the participating party for the full standard value of the products and/or services provided as part of the collaboration, where applicable and as outlined in the Collaboration Agreement.

This may apply where agreed credits or tags are removed or not provided, deliverables are not completed, content requirements are not fulfilled, products are damaged or not returned, agreed usage conditions are breached, or other collaboration obligations are not met.

Any applicable Collaboration Fees, damages or other costs may also remain payable and are not limited to the value of the Collaboration Bond.

The Collaboration Bond exists to protect the time, creative investment, products, services and resources our business contributes — while ensuring every collaboration remains a genuine professional commitment between all parties.

Unless otherwise agreed in writing, all hire products, styling pieces, designs, concepts, moodboards, drapery, signage concepts and other creative work supplied by us remain the property and intellectual property of our business.

Participation in a collaboration does not transfer ownership of our products, designs, concepts or creative assets to another participating party.

Our creative work may only be used within the scope agreed in the Collaboration Agreement and must not be reproduced, copied, supplied to another business, commercially exploited or used to recreate our work without prior written approval.

Any physical products supplied on a hire or collaboration basis must be returned in accordance with the agreed requirements and timeframe.

Where our creative work or products are used outside the agreed scope, additional licensing, usage, replacement or full commercial fees may apply, in accordance with the Collaboration Agreement and our Terms & Conditions.

Collaboration means sharing in the creation — it does not mean transferring ownership of the work each business brings to it.

Our Collection House, Stylist Studio and Offices are by appointment only and are not open for general walk-ins.

We are not a retail store or showroom where you can drop in, browse the collection and select individual hire pieces.

Our spaces are working environments used for event preparation, creative development, styling, client appointments, administration and managing our extensive collection.

A dedicated in-person selection or styling appointment is a specific service and, in some cases, may be available to clients who have booked our Full Styling & Planning services.

Where this service is appropriate for your booking, it must be arranged in advance and appointment or consultation fees may apply.

For hire-only bookings, products are selected through our available hire range and booking process rather than by browsing our Collection House in person.

For confirmed collections and returns, please attend only during your allocated collection or return time.

This allows our team to protect our working spaces while ensuring that, when an appointment is part of your service, it is prepared, purposeful and dedicated to your event.

Most of our hire pieces can be viewed online through our collection, allowing you to explore our range and select pieces for your event.

You’re welcome to enquire about anything you’re considering; however, products cannot be reserved or held without a confirmed booking and the required payment.

Our collection is continually moving between weddings, events, styling projects and hire bookings, so availability can change quickly.

Receiving a quote, discussing an item with our team, saving an image or expressing interest does not place that product on hold or reserve it for your date.

For hire-only bookings, we recommend exploring our online collection and confirming your selections as early as possible, particularly for our vintage, antique, bespoke and one-of-a-kind pieces.

A confirmed and paid booking is what reserves your products.